Collaborative Communication - Workshop - (Sales Support Edition)

Turning reactive coordination into designed collaboration
This live workshop begins soon — please make sure you’ve listened to the case brief and checked your Zoom, camera, and Miro access.

Welcome to Collaborative Communication Workshop

When pressure hits, communication becomes the first thing to break — and the hardest thing to repair. This 2-hour workshop is built around a real case from your world — the CardioCare Installation Delay. Together, we’ll explore how to turn high-pressure moments into designed collaboration: predictable, clear, and trust-based. You’ll map your collaboration field, redesign your communication rhythm, and experiment with how influence and trust can reshape results.

Map your CollaborationField

Uncover who’s really in your collaboration network — not just on the org chart, but in your daily workflow. You’ll visualize where your energy goes, who you rely on most, and where communication breaks down or thrives.

Experiment - Trust & Influence

Explore practical influence techniques that strengthen collaboration without authority. Through real scenarios and persuasion tools, you’ll learn how subtle language and framing can build trust across functions.
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Redesign your Communication Rhythm

Shift from reacting to requests toward creating predictable, transparent communication loops. Learn how rhythm, clarity, and timing can turn everyday interactions into reliable collaboration patterns.

Review and Agree

Reflect on your collaboration blueprint and identify one shift to take back to work — a new rhythm, behavior, or micro-signal that makes cooperation smoother, faster, and more human.
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The session is practical, hands-on, and built around your own work reality — the Sales Support chain. The brief below sets the scene for your upcoming collaboration challenge.

 Your Case Brief

The CardioCare Installation Delay – Sales Support Edition


The CardioCare product line launch is in its final stretch before the Heart Congress and installing the showsite has been on everyones calendar for weeks.  Everything was supposed to align: promotional campaigns, customer visits, and hospital installations across several pilot sites. 

Take four minutes to listen to Lianne’s story: The CardioCare Installation Delay. It will help you understand the real dynamics behind the case you’ll explore in the workshop. You can also download the written brief to read, highlight, or annotate before the session.

🎧 Listen to the 4-minute story before opening the Miro board — it will set the stage for your casework.
📄 Download the Brief here and keep it with you during the workshop
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Lesson series Collaborative Communication

Your Workshop Flow: From Case to Collaboration Blueprint


Here’s how we’ll work with the case during the session:


A clear, step-by-step flow you can reuse on your own projects. We’ll collaborate on a shared Miro board, using ready-made templates, prompts, and concise instructions to guide each step.

Map the collaboration field

Identify all involved stakeholders — Sales, Service, Marketing, Supply Chain, Finance, and the Customer. Note their dependencies, priorities, and how information currently travels.

Spot the pressure points

Where are communication loops stuck or overloaded? Which relationships are strained by unclear ownership or competing goals?

Redesign one key connection

Choose the relationship that feels most “stuck” and redesign how it could function better. (Example: Sales ↔ Marketing, Sales Support ↔ Service, or Sales Support ↔ Customer.)

Define the collaboration principles

What would Clarity, Trust, and Responsiveness look like between those two parties?

Select one learned principle and apply

To support you - choose from the card set on the miroboard (e.g., Social Proof, Authority, Consistency, Reciprocity), choose one to help shift the dynamic or gain buy-in.

Design your communication rhythm

  • Who needs what information?
  • Through which channel?
  • How often?
  • What tone or framing will maintain professionalism and confidence under pressure?

Craft one immediate message

Write the message Lianne could send today to stabilize the situation. Include: Facts and current status Options and trade-offs Recommended next step Tone that signals ownership, reliability, and control. 

Define your rhythm checkpoint

When will the next alignment take place? What should be reviewed or decided then?
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Outcome

Your goal isn’t to fix the technical delay — it’s to show how Sales Support can turn a breakdown into a blueprint for better collaboration. The case is about influence without authority, alignment without blame, and communication that builds trust rather than tension.

Before we meet, take a breath —
this workshop begins not with the tools, but with you!

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How do you want to be seen today — in the way you listen, speak, and collaborate? What impression do you want to leave on this group? Each interaction shapes how others experience your clarity, curiosity, and presence.